Points terms

In short

Points are a thank-you for using the app. You earn them, you cannot buy them, and they have no cash value. You can spend them in the rewards store. They expire 12 months after you earn them, and we remind you first. We can take points back if we find abuse, after telling you and hearing you. The full text follows.

About these terms

These terms explain how MovItaly points work. Lodato Solutions LLC, a company organised in Delaware, United States, runs the points programme ("we", "us"). They are part of the terms of service and sit next to the refund policy. If these terms and the in-app screens ever differ on a price in points or a limit, the screen you see when you redeem is the one that applies to that redemption, and nothing here limits the rights that consumer law gives you.

What points are

Points are a reward for using the app, for example for completing steps or for a friend who joins through your invite. Points are earned only. You cannot buy them, top them up, gift them or transfer them to another account, and nothing you pay earns or buys points. Points have no cash value, and we never pay them out in money.

What you can use them for

You can spend points in the rewards store on items that the store lists with a price in points. At launch these are unlocking a single guide, unlocking a goal, a 24-hour assistant day pass and a 7-day premium week. Each item shows its cost, your balance after the purchase and what happens if it is reversed. An unlock opens only what it names, is not a subscription and never renews. The items and prices can change; see "Changes to these terms". A booking discount on a professional's service may be added later. It will not be available until it has been cleared by our advisers, and it needs an adult account.

How long points last

Points expire 12 months after you earn them, and the oldest points are spent first. We tell you about 30 days before points expire and again about 7 days before, in the app and by email or push. Accounts of users under 18 get the note in the app only.

Referral points

Points for inviting a friend are held for 14 days before you can spend them, and the balance screen shows the date they become available. You can earn referral points for at most 10 friends a month. People under 18 cannot earn referral points.

Limits

You can make at most 5 redemptions a day. A premium week can be redeemed once in any 90 days and not while a renewing subscription is active. You can hold one unused day pass. These limits protect the programme from misuse.

Reversals and restored points

If an item is cancelled or refunded in a case where the rules return your points, the points come back to your balance. Restored points expire on the later of their original expiry date and 30 days after the day they are restored. Refunds of money never change your points, and returning points never creates money.

Misuse and loss of points

If we suspect abuse, such as many accounts for one person, email aliases or a shared device, we may hold the points concerned. We tell you by email what we found and give you 14 days to answer and contest it. We remove or reverse points only after that notice and if the reason stands. A person decides, and the automated check does not flag accounts of people under 18.

Changes to these terms

We may change these terms or the points prices for a valid reason, such as a change of law, a change in the service or abuse, and we may end the programme. We tell you at least 30 days before a change that is worse for you takes effect, and you can spend your points or stop using the service before then. Points already earned stay usable until they expire, also if the programme ends.

If you delete your account

Deleting your account removes your points, your unlocks and your unused passes. Orders are kept in a form that does not name you, for the accounting period the law requires (10 years in Italy). The deletion screen lists what you will lose before you confirm.

Minors

People aged 14 to 17 can spend points on unlocks, the assistant day pass and the premium week, after their guardian has confirmed the account. They cannot invite friends or use booking discounts. Spending points never creates a payment obligation for the guardian, because points are not money and an unlock bought with points is free of charge.

Contact

Write to To be confirmed with questions or to contest a decision about your points. Please give the email of your account and, if you can, the date and the item concerned. We answer within 14 days and, if we reject your request, we explain the reason and tell you how to take the matter further.